Effective Date: 07.08.2026 | Last Updated: 07.08.2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Luxe Tea ("Luxe Tea," "we," "us," or "our") governing your access to and use of our website located at luxeteachicago.com (the "Website"), including all content, functionality, products, and services offered through the Website.

By accessing or using our Website, subscribing to our email list, or making a purchase through our online shop, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease use of the Website.

You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Website on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Our Website is hosted on Squarespace. Your use of the Website is also subject to Squarespace's Terms of Service, available at squarespace.com/terms-of-service.

2. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will notify you of material changes by posting the updated Terms on this page with a revised effective date and, where appropriate, by sending an email notification to subscribers. Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you must cease use of the Website.

3. Website Use and Intellectual Property

3.1 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, modify, or create derivative works of any Website content

• Use any data mining, robots, scraping, or similar data gathering or extraction methods

• Use the Website for any commercial purpose without our express written consent

• Attempt to gain unauthorized access to any portion of the Website or its related systems

• Transmit any unsolicited commercial communications through the Website

3.2 Intellectual Property

All content on the Website — including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software — is the property of Luxe Tea or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Luxe Tea name, logo, tagline "Your Passport to the World of Tea," and all related names, logos, product and service names, designs, and slogans are trademarks of Luxe Tea. You may not use such marks without our prior written permission.

3.3 Prohibition on Use for Artificial Intelligence Training

All content on the Website — including but not limited to text, written descriptions, product listings, images, graphics, logos, audio, digital downloads, and any other materials — is expressly prohibited from use in the training, development, fine-tuning, evaluation, or improvement of artificial intelligence systems, machine learning models, large language models, image generation models, or any other automated data processing systems, whether commercial or non-commercial.

You may not, directly or indirectly:

• Scrape, crawl, harvest, or otherwise extract Website content for the purpose of creating, training, or improving any artificial intelligence or machine learning model

• Use any automated tools, bots, scripts, or other means to collect Website content for AI training datasets

• Include any Website content in any dataset used to train, fine-tune, or otherwise develop AI systems

• License, sell, or transfer Website content to any third party for AI training purposes

• Use Website content to generate synthetic data intended to replicate or substitute for our original content in any AI system

This prohibition applies regardless of the intended use of the AI system — whether for commercial, research, educational, or any other purpose — and regardless of whether the content is used directly or as part of a larger dataset. This prohibition applies to all Website content, including content that may otherwise be considered publicly accessible.

We reserve the right to take legal action against any party that uses our Website content for AI training purposes in violation of these Terms, including seeking injunctive relief, damages, and attorneys' fees to the fullest extent permitted by applicable law.

3.4 User Conduct

You agree not to use the Website in any way that:

• Violates any applicable federal, state, local, or international law or regulation

• Is fraudulent, deceptive, or misleading

• Is defamatory, obscene, offensive, or otherwise objectionable

• Infringes on the intellectual property or other rights of any third party

• Transmits any harmful, disruptive, or malicious code

• Interferes with the proper functioning of the Website

4. Online Shop — General Terms

4.1 Product Availability

All products and services listed in our online shop are subject to availability. We reserve the right to discontinue any product or service at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of products or services.

4.2 Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors. If a product is listed at an incorrect price due to a typographical error or error in pricing information, we reserve the right to refuse or cancel any orders placed at the incorrect price, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and we cancel your order, we will issue a prompt refund.

4.3 Payment

We accept payment through the payment methods made available through our Squarespace-powered online shop, which may include major credit cards, debit cards, PayPal, and other payment options as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method. All payments are processed securely through Squarespace's payment infrastructure and third-party payment processors. We do not store your full payment card information on our servers.

4.4 Order Confirmation

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order or a binding contract of sale. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or concerns about fraud. A binding contract is formed only when we send you a shipping confirmation or, for pre-sale experiential items, a redemption confirmation.

4.5 Taxes

You are responsible for all applicable taxes, duties, and fees associated with your purchase. Where required by law, applicable sales tax will be calculated and added to your order total at checkout.

5. Digital Products

5.1 Digital Guide to Global Tea Traditions

Our digital guide to global tea traditions (the "Digital Guide") is available for purchase through our online shop and is delivered electronically via a download link sent to your email address upon confirmed payment.

• The Digital Guide is for your personal, non-commercial use only

• You may not reproduce, distribute, resell, or share the Digital Guide without our express written permission

• All sales of digital products are final — we do not offer refunds on digital downloads once the download link has been accessed

• If you experience a technical issue with your download, please contact us at support@luxeteachicago.com within 7 days of purchase and we will work to resolve the issue

• We grant you a non-exclusive, non-transferable license to access and use the Digital Guide for personal use only

The Digital Guide was developed with the assistance of artificial intelligence tools and has been reviewed and curated by Luxe Tea. While we make reasonable efforts to ensure accuracy, we do not warrant that all information in the Digital Guide is complete, current, or free from error. Cultural information is provided for general educational purposes.

5.2 Other Digital Products

Additional digital products may be offered through our online shop from time to time. The terms of Section 5.1 apply to all digital products unless otherwise specified at the time of purchase.

6. Physical Products

6.1 Tea and Chocolate Sampler

Our tea and chocolate sampler (the "Sampler") is a curated physical product shipped to your address upon purchase. The following terms apply:

• The Sampler is available for shipping within the United States only unless otherwise specified

• Shipping times are estimates only and are not guaranteed

• We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control

• Risk of loss and title for physical products pass to you upon delivery to the shipping carrier

• Please inspect your Sampler upon receipt and contact us within 7 days if the product arrives damaged or incorrect

6.2 Shipping

We ship physical products to addresses within the United States. Shipping costs are calculated at checkout based on your location and the weight of your order. We currently do not offer international shipping for physical products unless expressly stated at checkout. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for shipping delays caused by carriers, weather, or other circumstances outside our control.

6.3 Returns and Refunds for Physical Products

Due to the perishable and consumable nature of our tea and food products, all sales of physical consumable products are final. We do not accept returns of tea, chocolate, or food items. If your order arrives damaged, defective, or incorrect, please contact us at support@luxeteachicago.com within 7 days of delivery with photographic evidence and we will arrange a replacement or refund at our discretion.

7. Pre-Sale Experiential Products

7.1 Nature of Pre-Sale Purchases

Luxe Tea is a pre-launch business currently in development. Certain products available through our online shop constitute pre-sales of future in-person experiences at Luxe Tea's physical location, including but not limited to:

• Admission to Luxe Tea's global afternoon tea service ("Afternoon Tea Pre-Sale")

• Admission to private tea ceremonies, including Moroccan and Japanese tea ceremonies ("Ceremony Pre-Sale")

• Early reservation access for grand opening week

• Any other in-person experience designated as a pre-sale item

By purchasing a pre-sale experiential product, you acknowledge and agree to all terms set forth in this Section 7. Please read this section carefully before making a pre-sale purchase.

7.2 Acknowledgment of Pre-Launch Status

You expressly acknowledge and agree that:

• Luxe Tea does not currently have a physical location open to the public

• The experiences you are purchasing are pre-sales redeemable upon the opening of Luxe Tea's first Chicago location

• The opening of Luxe Tea's physical location is subject to factors outside our control, including but not limited to financing, construction, permitting, and regulatory approvals

• We cannot guarantee a specific opening date, and opening timelines are subject to change

• Your purchase constitutes a pre-sale and not an immediate transaction for services to be rendered

7.3 Redemption of Pre-Sale Experiences

Pre-sale experiential purchases are redeemable as follows:

• Pre-sale experiences become redeemable upon the official opening of Luxe Tea's first Chicago location

• You will be notified via email when Luxe Tea opens and your pre-sale experience is available for redemption

• Reservations for pre-sale experiences must be made through Luxe Tea's reservation system, details of which will be communicated upon opening

• Purchasers of pre-sale experiences will receive priority reservation access as specified in the product description

• Pre-sale experiences have no expiration date, provided Luxe Tea opens its first Chicago location

• Pre-sale experiences are non-transferable unless otherwise specified at the time of purchase

• Pre-sale experiences may not be exchanged for cash value

7.4 Pricing and Value

Pre-sale experiential products are offered at the stated purchase price, which reflects the value of the experience at the time of purchase. Luxe Tea reserves the right to adjust pricing for experiences at its physical location upon opening. Your pre-sale purchase locks in the experience described in the product listing at the time of purchase, regardless of future pricing changes.

7.5 Modifications to Pre-Sale Experiences

We reserve the right to make reasonable modifications to pre-sale experiences, including but not limited to:

• Adjustments to menu items or tea offerings based on availability and sourcing

• Changes to ceremony format or duration based on operational requirements

• Modifications to seating arrangements or private room availability

We will make reasonable efforts to provide an experience substantially similar to what was described at the time of purchase. We will notify you of any material changes to your pre-sale experience via email.

7.6 Refund Policy for Pre-Sale Experiential Products

Given the pre-launch nature of Luxe Tea, the following refund policy applies to pre-sale experiential purchases:

• You may request a full refund of your pre-sale purchase at any time prior to Luxe Tea's official opening by contacting us at support@luxeteachicago.com

• Refund requests will be processed within 14 business days of receipt

• Refunds will be issued to the original payment method used at purchase

• Once Luxe Tea has officially opened and you have redeemed your pre-sale experience, no refund is available

• Once Luxe Tea has officially opened and your pre-sale experience remains unredeemed, you may request a refund within 90 days of the opening date if you are unable to visit. After 90 days from opening, unredeemed pre-sale experiences become non-refundable but remain valid for redemption indefinitely

7.7 If Luxe Tea Does Not Open

In the event that Luxe Tea is unable to open its first Chicago physical location, we will make the following commitments to pre-sale purchasers:

• We will notify all pre-sale purchasers via email as promptly as possible

• We will offer a full refund of all pre-sale experiential purchases

• Where possible and at our sole discretion, we will endeavor to fulfill experiential pre-sales through an alternative venue or format in the Chicago area

• Any alternative fulfillment will be offered as an option and will not be required in lieu of a refund

We make no guarantee that an alternative fulfillment option will be available. Your primary remedy in the event Luxe Tea does not open is a full refund of your pre-sale purchase price.

7.8 Champagne and Mocktail Toast

Certain pre-sale experiential products may include a complimentary champagne or mocktail toast. The specific beverage offering is subject to Luxe Tea's beverage program and applicable liquor licensing at the time of opening. If champagne service is unavailable for any reason, an equivalent complimentary beverage will be provided.

8. Gift Cards and Promotional Codes

From time to time, we may offer gift cards or promotional codes. The following general terms apply:

• Gift cards and promotional codes have no cash value and may not be exchanged for cash

• Gift cards and promotional codes may not be combined unless expressly stated

• We are not responsible for lost, stolen, or unauthorized use of gift cards or promotional codes

• Specific terms applicable to individual promotions will be communicated at the time of the promotion

9. Email List Terms

9.1 Subscription

By subscribing to the Luxe Tea email list (the "List"), you agree to the following terms:

• You are subscribing voluntarily and consent to receive marketing and informational communications from Luxe Tea

• You confirm that you are the owner of or authorized to use the email address you are subscribing with

• You confirm that you are at least 18 years of age

• You understand that your email address will be stored and processed in accordance with our Privacy Policy

9.2 Content of Communications

By subscribing to the List, you may receive the following types of communications:

• Updates on Luxe Tea's development, milestones, and upcoming opening

• Information about products available in our online shop

• Announcements about promotions, special offers, and events

• Our newsletter and editorial content related to global tea culture

• Information about crowdfunding campaigns and community investment opportunities

9.3 Frequency

We will make reasonable efforts to limit the frequency of our communications. Subscription to our List does not guarantee any specific frequency of communications. We may increase or decrease our communication frequency at our sole discretion.

9.4 Unsubscribing

You may unsubscribe from the List at any time by:

• Clicking the unsubscribe link included in every marketing email we send

• Contacting us directly at support@luxeteachicago.com with your unsubscribe request

We will process all unsubscribe requests within 10 business days. Please note that unsubscribing from our marketing List does not affect your receipt of transactional emails related to purchases you have made.

9.5 List Management

We reserve the right to remove any subscriber from our List at our sole discretion, including but not limited to cases of invalid email addresses, repeated bounces, or violations of these Terms. We use Squarespace to manage our email List. By subscribing, you acknowledge that your email address and related data will be processed by our email marketing platform in accordance with their terms and privacy policy.

9.6 CAN-SPAM and International Compliance

All marketing emails sent by Luxe Tea comply with the CAN-SPAM Act and, where applicable, Canada's Anti-Spam Legislation (CASL) and the EU General Data Protection Regulation (GDPR). Every marketing email will:

• Clearly identify Luxe Tea as the sender

• Include our physical mailing address

• Include a clear and functioning unsubscribe mechanism

• Accurately represent the subject matter of the email in the subject line

For subscribers in the European Union or United Kingdom, we rely on your explicit consent as the legal basis for sending marketing communications. For Canadian subscribers, we rely on your express consent as required by CASL.

10. Sweepstakes, Contests, and Promotions

From time to time, Luxe Tea may conduct sweepstakes, contests, giveaways, or other promotions ("Promotions"). Each Promotion will be governed by its own official rules, which will be made available at the time the Promotion is announced. In the event of a conflict between these Terms and the official rules of a specific Promotion, the official rules will control with respect to that Promotion.

All Promotions conducted by Luxe Tea:

• Will include a free alternative method of entry so as to comply with applicable sweepstakes laws

• Are open only to legal residents of the United States who are 18 years of age or older unless otherwise specified

• Are not sponsored, endorsed, administered by, or associated with any social media platform unless expressly stated

• Are void where prohibited by law

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WITH RESPECT TO PRE-SALE EXPERIENTIAL PRODUCTS SPECIFICALLY, WE MAKE NO WARRANTY AS TO THE SPECIFIC OPENING DATE OF LUXE TEA'S PHYSICAL LOCATION OR THAT SUCH LOCATION WILL OPEN AT ALL. OUR COMMITMENT TO PRE-SALE PURCHASERS IS LIMITED TO THE REFUND PROVISIONS SET FORTH IN SECTION 7 OF THESE TERMS.

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUXE TEA, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, ADVISORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Luxe Tea and its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any claim that content you submitted to us caused damage to a third party.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the federal or state courts located in Cook County, Illinois, and you consent to the personal jurisdiction of such courts.

13.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at support@luxeteachicago.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your written notice. If the dispute is not resolved within 30 days, either party may pursue formal legal remedies.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST LUXE TEA. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Limitation on Time to File Claims

Any cause of action or claim you may have arising out of or relating to these Terms or your use of the Website must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.

14. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by Luxe Tea. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policy of any third-party site you visit. We are not responsible for any transactions you conduct with third parties through links on our Website.

Our Website is built on Squarespace's platform. Your use of Squarespace's infrastructure is subject to Squarespace's own Terms of Service. Our payment processing is handled by Squarespace's integrated payment partners. We are not responsible for the acts or omissions of these third-party service providers beyond what is required by applicable law.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

16. Accessibility

Luxe Tea is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards. If you experience difficulty accessing any portion of our Website, please contact us at support@luxeteachicago.com and we will work to accommodate your needs.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or terms published by us on the Website, constitute the entire agreement between you and Luxe Tea concerning your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the provision as closely as possible.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. A waiver of any provision of these Terms will not be effective unless in writing and signed by an authorized representative of Luxe Tea.

20. Contact Information

If you have questions, concerns, or complaints about these Terms, please contact us:

Luxe Tea

Email: support@luxeteachicago.com

Website: luxeteachicago.com

Mailing Address: 2501 Chatham Rd., STE 8359, Springfield, IL, 62704